SAP Basis Managed Service powered by AIOps
Achieve Stability, Reliability, Adaptability and focus on your core business by opting for our Automation driven SAP Managed Services.
What is AIOps?
Businesses embrace hybrid cloud environments and adopt leading-edge technologies, IT Operations become complex and data voluminous. IT leaders needs a solution to automate mundane tasks and authorise their IT teams to deliver better services and get actionable insights.Gartner coined the term AIOps to combine the concept of artificial intelligence (AI) and machine learning (ML) with the practice of IT Operations.
AIOps equips IT organizations with the ability to respond to the variety, velocity and volume of data created from digital business systems. AIOps will augment existing IT systems and better equip IT pros to handle growth and complexity.
“The ultimate goal of AIOps is to automate routine practices in order to increase accuracy and speed of issue recognition, enabling IT staff to meet increasing demands.” ~Gartner
Predictive Monitoring
- Application Aware Platform
(SAP Business Suite, SAP S/4HANA, SAP BW, BW/4HANA, SAP Business Objects, SAP PO (PI/XI), SAP AS ABAP/Java, SAP Web Dispatcher, SAP SLT, SAP HANA, TREX, Web sites, HTTP / Interface Monitoring, Web Services, Compliance / Security) - Automated System Health Checks
- SAP License Monitoring
- SAP SSL Certificates Monitoring
- HANA Table Row Counts Monitoring
- Expensive SQL Statements Monitoring
Automated Daily Checks
- 50+ Checks applied against SAP systems
- 30+ Additional Custom Checks available
- 200+ Best Practices
- Audit System Changes
Reporting
- Daily/Weekly AIOps based Reporting
- Real-Time Dashboards
- Predictive Resource Planning
- Availabillity Reporting
- Performance Reporting
Administration
- SAP Database Management
- SAP Basis Administration (Client 000)
- SAP EWA Reporting & Analysis
- Periodic housekeeping tasks
- Technical System Operations
- Software Lifecycle operations
- SAP Security
- Wide range of foundational technical service delivery
24/7 SLA Support
- 24*7 service delivery for PRD, 24*5 for non-PRD
- SLA: up to 30 mins for Critical Incidents
Governance
- ITIL practices are followed.
- 42,000+ calls per years are handled.
- Live dashboards for Daily Checks
- Weekly System Reporting
- Monthly Service Reporting
- Continuous Service planning & review
Experience
One of the oldest SAP Service Partner managing huge SAP workloads. 50+ Large Enterprise Customers.
Expertise
Highly experienced and certified SAP team with proven success in SAP upgrades, implementations, maintenance, and support.
Intelligent SAP Managed Services Powered by AIOps
Immediate action for threat detection. Single SLA up to application layer. Managed services up-to SAP Basis technical layer.
SAP Certified Service Provider
